FreightPilot

Privacy Policy

Last updated: May 2, 2026

FreightPilot, operated by ZEDA's Group LTD, provides logistics software for rate estimates, over-the-road operations, oilfield dispatch, driver workflows, AI assistance, billing support, and related account services. This Privacy Policy explains what we collect, how we use it, and the choices available to you.

Information We Collect

  • Account and profile details, including name, company, email address, selected plan, login records, and support requests.
  • Subscription and checkout information, including plan choice, trial status, billing contact details, and payment status handled through Stripe. We do not store full payment card numbers.
  • Rate Calculator inputs and outputs, including origin, destination, pickup and delivery dates, trailer type, load size, weight, deadhead miles, truck settings, expense settings, generated estimates, and recent calculation history stored in the browser.
  • OTR TMS data, including loads, customers, brokers, drivers, trucks, trailers, rates, locations entered by users, dispatch status, HOS notes, plates, inspections, and local workspace settings.
  • Oilfields TMS data, including company settings, dashboard users, roles, permissions, drivers, trucks, trailers, load IDs, BOL numbers, BOL images, wells, products, terminals, pricing rules, billing periods, costs, notes, activity logs, and reports.
  • Driver App data, including driver credentials, assigned loads, status updates, preferred-load requests, BOL uploads, dispatch chat messages, profile details, trailer cost details, and GPS location when the driver grants location permission.
  • Technical data, including browser, device, IP-derived diagnostics, cookies or local storage, PWA install state, and logs needed to keep the service secure and reliable.

How We Use Information

  • To create accounts, authenticate users, manage subscriptions, and provide the selected FreightPilot products.
  • To calculate rates, operate dispatch dashboards, update driver and load status, generate reports, support billing workflows, and synchronize connected TMS data.
  • To provide AI-assisted analysis, route context, map links, weather context, dispatch support, and operational summaries.
  • To respond to support requests, troubleshoot issues, prevent misuse, enforce access permissions, and comply with legal obligations.
  • To improve product reliability, design, safety, and performance.

Third-Party Services

FreightPilot uses service providers to run the app. These may include Supabase for authentication, database, and storage; Stripe for subscription checkout and billing; OpenAI for AI-assisted features; Google Maps for geocoding, directions, and map links; Open-Meteo or similar services for weather context; and hosting, monitoring, or browser platform services needed to deliver the app.

AI Features

When you use AI-assisted features, relevant inputs and operational context may be sent to an AI provider to generate responses. Do not submit sensitive information that is not needed for the task. AI output is informational and should be reviewed by a qualified person before it is used for dispatch, pricing, safety, billing, or compliance decisions.

Location and Driver Permissions

The Driver App requests GPS access only through the browser or device permission prompt. If permission is granted, location may be sent to FreightPilot to support dispatch, active-load visibility, and operational records. Drivers can disable location permission through their browser or device settings.

Sharing

We do not sell personal information. We share information only with service providers who help operate FreightPilot, with account administrators or dispatch users according to assigned permissions, when required by law, or when needed to protect FreightPilot, users, drivers, customers, or the public.

Retention and Security

We keep information for as long as needed to provide the service, maintain operational records, resolve disputes, meet legal obligations, and improve the product. We use access controls, hosted infrastructure security, and reasonable safeguards, but no system can be guaranteed to be completely secure.

Your Choices

You may request access, correction, export, or deletion of personal information by contacting us. Some operational records may need to be retained for legal, accounting, safety, audit, or legitimate business purposes. You can also clear browser local storage for local-only history and preferences.

Children

FreightPilot is intended for business use and is not directed to children under 16.

International Use

FreightPilot is operated by a United Kingdom company and may use infrastructure or service providers in other countries, including the United States. By using the service, you understand that information may be processed in those locations.

Contact

For privacy requests or questions, email support@freightpilotapp.io.